Frequently Asked Questions

  • Are Your Products Organic?

    Organic non-GMO foods are not just better for people, they are also better for the planet and our future generations. We use 100% organic ingredients in all of our products, and are licensed to list organic ingredients by the state of California. We also will soon be a certified organic facility in the near future!

     

  • Are Your Products Gluten Free and Soy Free?

    Yes! While we are not yet certified gluten free, we have never used any gluten, grain, or soy products in our kitchen.

     

  • Do Your Products Contain Palm Oil?

    Never. Palm oil is not a traditional food and is often harvested with unethical and unsustainable practices. We do not believe it is a necessary ingredient to make great chocolate.

     

  • Are Your Products Vegan?

    We are proud to say that all of our products are 100% vegan!

  • Why are your shipping costs so high?

    Chocolate is very sensitive to damage from heat - our chocolate in particular is more susceptible, since we refrain from using any additives or stabilizers. We have taken several precautions to minimize all risks, including biodegradable ice packs and 100% recyclable insulation to protect your order from heat and direct sunlight. The weight of the ice packs, the box size, cost of insulation, and the 2-day transit time are all factors that affect shipping prices. However, if there is any damage to your order upon receipt, please contact us immediately and we will make it right!

  • When Will I Receive My Order?

    Processing times can take up to 6 days (although rare, due to the handmade nature of our products there may be occasional minor delays). During the summer, we only ship orders Monday - Thursday so your order does not get stuck in transit over the weekend. After your order is processed and shipped, it will take 1-3 days to deliver.

  • Are Your Products Keto Friendly?

    While almost all of our products are a perfect fit with a Keto diet, it is possible you may have a different preference for your personal carbohydrate intake. We recommend checking the nutritional information on our products to see if they align with your lifestyle!

  • Do You Offer Wholesale?

    Yes we do – please contact us to submit a wholesale request!

  • Do Your Chocolates taste Like Coconut?

    If you don't care for the taste of coconut, you might be pleasantly surprised by our chocolate - although we frequently use coconut products in the majority of our lines, many people cannot even detect the flavor!

  • Are Your Chocolates Fair Trade?

    All of our cacao is responsibly sourced from Peru in order to avoid slave labor (as well as inferior hybrid varieties that are often harvested immaturely and over processed). Workers are consistently paid far above the fair trade standard, and the chocolate we use is an heirloom variety that makes up less than 1% of the chocolate produced in the world.

  • Are Your Chocolates Safe For Diabetics?

    Our chocolates were formulated so that people with diabetes are also able to indulge. Almost all of our products are made with ingredients that have minimal effect on blood sugar with a glycemic index of zero - However, you should always consult your doctor and check each nutrition label to make sure it suits your individual needs.

  • Do You Ship Internationally?

    Currently we are only able to ship with confidence to the United States and Canada.

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