Frequently Asked Questions

We firmly believe that organic, non-GMO foods are far superior, not only for our immediate health but also for the long-term wellness of our planet and future generations. For this reason, we've made a commitment to use strictly organic-certified ingredients in all our products – a promise that's backed by our official organic licensing.

Yes! While we are not yet certified gluten free, we have never used any gluten, grain, or soy products in our kitchen.

Never. Palm oil is not a traditional food and is often harvested with unethical and unsustainable practices. We do not believe it is a necessary ingredient to make great chocolate.

We are proud to say that all of our products are 100% vegan!

Chocolate is very sensitive to damage from heat - our chocolate in particular is more susceptible, since we refrain from using any additives or stabilizers. We have taken several precautions to minimize all risks, including biodegradable ice packs and 100% recyclable insulation to protect your order from heat and direct sunlight. The weight of the ice packs, the box size, cost of insulation, and the 2-day transit time are all factors that affect shipping prices. However, if there is any damage to your order upon receipt, please contact us immediately and we will make it right!

Processing times can take up to 6 days (although rare, due to the handmade nature of our products there may be occasional minor delays). During the summer, we only ship orders Monday - Thursday so your order does not get stuck in transit over the weekend. After your order is processed and shipped, it will take 1-3 days to deliver.

Absolutely! We consciously design our products to align with a variety of dietary lifestyles, including the keto diet. However, we understand that everyone's approach to keto might be slightly different. So, we encourage you to check the nutritional information on our products to ensure they fit perfectly into your personal regimen.

Yes we do – please contact us at support@livingratio.com to submit a wholesale request!

If you don't love the taste of coconut, you might be pleasantly surprised by our chocolate - although we frequently use coconut products in the majority of our lines, many people cannot even detect the flavor!

All of our cacao is responsibly sourced from Peru in order to avoid slave labor (as well as inferior hybrid varieties that are often harvested immaturely and over processed). Workers are consistently paid far above the fair trade standard, and the chocolate we use is an heirloom variety that makes up less than 1% of the chocolate produced in the world.

Our chocolates were formulated so that people with diabetes are also able to indulge. Almost all of our products are made with ingredients that have minimal effect on blood sugar with a glycemic index of zero - However, you should always consult your doctor and check each nutrition label to make sure it suits your individual needs.

Currently we are only able to ship with confidence to the United States and Canada

Erythritol is a sugar alcohol that's naturally metabolized by the body and found in many foods we eat everyday. This includes fruits, some vegetables, and fermented foods. It's a completely natural substance and not at all artificial.

In our truffles, erythritol provides the sweet taste of sugar with nearly zero calories and litte effect on blood glucose or insulin levels, something that's key in our formulation.

We believe in using only the best, and erythritol fits within that philosophy impeccably. It's safe, natural, and enhances the taste of our chocolates subtly without impacting health. If you’ve had trouble with sugar alcohols in the past, you’ll be delighted to know that our truffles are among the lowest in sugar alcohols. It’s a drop in the bucket compared to other chocolate brands, and enjoyed by many who previously thought they had sensitivities.

All of our nutrition facts and ingredients can be found in full transparency on our product pages.

While most of our products are made with all-kosher ingredients, we are not currently certified kosher.

We cannot guarantee that our products are nut-free as some of our truffles contain nut-based ingredients, and they are all produced in the same facility. Individuals with severe nut allergies should exercise caution when consuming our products.

Absolutely not! We believe in using only the highest quality, natural and organic ingredients. Any colors you see in our truffles come from plant-based, organic sources. We're committed to providing you a guilt-free indulgence that's as beautiful as it is delicious.

When it comes to purity and safety, we don't compromise. While it's true that many chocolates contain heavy metal contamination, we ensure our chocolate is sourced responsibly and tested rigorously. We pay meticulous attention to every step of our sourcing and production process to significantly minimize the possibility of heavy metal contamination.

However, to be transparent, like any natural product grown in the soil, trace amounts of heavy metals can naturally occur. What sets us apart is our relentless commitment to delivering a product with some of the lowest heavy metal levels you'll find. We dare you to find a cleaner chocolate.

Don't just take our word for it. We have lab results to back it up (see below). If you have more questions or need further reassurance, we're here to provide any information you need.

If there’s any aspect of our sourcing that you have any questions about, feel free to reach out to us at support@livingratio.com. We believe in total transparency when it comes to our chocolate and your health.